Reference

Open your bataplay privacy picture

One profile record, one wallet history, and one device log help us explain exactly how your Privacy Policy choices work when you open an account, enter Sweet Bonanza…

Account data explainedDANA OVO GoPay QRISCookie choicesDevice log clarity
bataplay Open your bataplay privacy picture
CONTACT ROUTES

Open a privacy support request

Fast privacy help starts with the same identity checks we use for account safety. When you ask us to correct data, explain a wallet record, or update your contact details, we first match your request to your registered phone or email. That step keeps another person from changing your profile without approval. Keep your account ID, last DANA, OVO, GoPay, or QRIS reference, and device type ready.

Team online

Live chat

Use the chat button inside your account between 09:00 and 01:00 WIB. We can confirm your account ID, record the privacy request, and tell you what proof is needed before any change is made.

Email privacy desk

Send privacy requests to [email protected] from the email attached to your account. Include your username, registered phone number, and the exact data you want us to check, correct, export, or remove.

Account center

Go to Account > Profile > Security to check your phone, email, password status, and active device list. Use that page before contacting us so your request matches the latest account record.

DATA PRACTICE

Check how we handle data

Privacy work is part of daily account operations, not a separate promise on paper. We keep logs that help us confirm access, match wallet records, investigate unusual sign-ins, and answer your questions…

Account setup data

When you open an account, we collect your username, phone, email, password record, and time of creation. We use these details to identify you, protect sign-ins, and keep account notices tied to the correct profile.

Wallet record handling

DANA, OVO, GoPay, and QRIS activity may create reference numbers, timestamps, amount records, and status checks. We use those records to match a wallet action to your account and answer payment privacy questions.

Game session logs

When you enter Crash Games, Fishing God, Super Bingo, or a live table, we record session time, game category, and account ID. These logs help confirm activity if you ask about access history.

Cookie choices

Cookies help keep your session active, remember language display, and flag page errors. You can clear browser cookies on your device, then sign in again to refresh how the site stores local settings.

Device security

We may record device type, browser, IP range, and sign-in time to detect unusual access. Check Account > Profile > Security to see recent device activity and contact us if something looks wrong.

Retention and requests

We keep data only as long as needed for account service, wallet records, legal duties, and dispute handling. You can ask us to correct, export, or remove eligible data through chat or email.

Browse common privacy questions

These answers cover the privacy questions we receive most often from Indonesia account holders. They explain what we collect, why wallet records matter, how you can request a correction, and what happens when local law affects access. If your case involves a recent DANA, OVO, GoPay, or QRIS action, include the reference when you contact us.

We collect the details needed to identify and protect your account, such as username, phone number, email, password record, sign-up time, and device data. We also keep wallet references when you use DANA, OVO, GoPay, or QRIS.

Device and sign-in logs help us spot unusual access, confirm that a privacy request comes from you, and investigate account questions. Records may include device type, browser, IP range, login time, and recent security changes.

Yes. Contact chat during 09:00 to 01:00 WIB or email [email protected] from your registered email. Tell us what should change, attach proof if needed, and keep your account ID ready.

Yes, each wallet action can create a transaction ID, timestamp, status, and amount record. We use those details to match the action to your account, answer disputes, and meet record duties under local law.

Cookies keep your session active, remember display choices, and help us find page errors. You can clear cookies from your browser settings, but you may need to sign in again and reset some site choices.

Access is limited to staff and service partners who need data for account care, security checks, wallet handling, analytics, or legal duties. We do not sell your personal data to outside advertisers or unrelated parties.

You can ask us to remove eligible data by email or chat. Some records may need to stay for wallet reconciliation, dispute handling, fraud prevention, or legal duties, and we will explain that when we reply.